At Ajax Load More, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit ajaxloadmore.com, purchase a product, or contact us for support.
Information We Collect
We may collect personal information when you:
- Purchase a plugin or add-on
- Create an account
- Submit a support request
- Contact us by email or through a form
- Subscribe to product updates or communications
This information may include your name, email address, billing details, license information, website URL, and any details you provide when requesting support.
Payment Information
Payments are processed securely by third-party payment providers such as Stripe and PayPal. Ajax Load More does not store your full credit card details on our servers.
How We Use Your Information
We use your information to:
- Process purchases and renewals
- Create and manage your account
- Provide plugin downloads, license keys, and updates
- Respond to support requests
- Improve our products, website, and customer experience
- Send important account, license, or product-related emails
We do not sell your personal information.
Plugin Usage and Website Data
Ajax Load More products may require a valid license key to receive updates and support. When checking for updates or validating a license, your website may communicate with ajaxloadmore.com.
This may include your license key, site URL, plugin version, WordPress version, and related technical information required to provide updates and support.
Cookies and Analytics
ajaxloadmore.com may use cookies and analytics tools to understand how visitors use the website, improve performance, and provide a better user experience.
You can disable cookies in your browser settings, although some website functionality may not work as expected.
Support Requests
When you contact support, we may collect information needed to troubleshoot your issue. This may include your website URL, WordPress environment details, plugin settings, screenshots, or code snippets you provide.
We only use this information to help resolve your support request.
Third-Party Services
Ajax Load More may use trusted third-party services for payment processing, email delivery, analytics, hosting, licensing, and support.
These services only receive the information necessary to perform their role and are expected to protect your data.
Data Retention
We retain personal information only as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Some information may need to be retained for legal, tax, security, or licensing purposes.
Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
If you have any questions about this Privacy Policy, please contact us using the Support form.